Every time I try to video call (whatever the app I use: Zoom, Jitsi, Teams, etc.) my phone gets really hot and overheat. After approximately 15 minutes, my S21 close all the apps and notice me I can't use my phone untill it gets cooler.
I have an Exynos S21. It's the first time one of my phones do that...
I also noticed that when I use the camera in order to record a video (back or front camera) the phone gets hot quite fast..
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Sometimes heavy phone covers tend to have that effect on the phone, you might want to use your phone without a cover for a while just to check if that's what's causing it.
Actually, I don't use any cover. The phone only gets hot when I use the camera. I cleared the cache partition hoping it will help but it does nothing. I heard others face the same issue on Exynos version of the S21.
Oh okay in that case it's definitely a phone issue, I'm sure it's not just your phone in this case, there will be others. I hope there is a replacement window still available for your phone, I would totally get it replaced. No point in waiting for a software update because the phones been out for a while now. This should be the least of customers worries
Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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I also have the Exynos version (non-US). Effectively, it overheats quite rapidly but at least for me I am still able to make a 1 hour videocall without problem, despite the phone gets noticebly hot.
Be sure not to charge your phone while attending a video call or other demanding task, this significantly increase the temperature.
I also have the Exynos version (non-US). The S21 5G is less than a week old and evetime I spend any length of time more than say 10 minutes playing with just about any apps on this phone, it get ridiculously hot, I'm getting warnings coming up saying the app will close if the phone doesn't cool down. So disappointed, I should have bought something else. This should not happen on a new phone.
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