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S21 overheating with videocalls

(Topic created on: 4/4/21 4:49 PM)
usere1jbBo2duZ
Asteroid
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Galaxy S21

Hello all!

Every time I try to video call (whatever the app I use: Zoom, Jitsi, Teams, etc.) my phone gets really hot and overheat. After approximately 15 minutes, my S21 close all the apps and notice me I can't use my phone untill it gets cooler.

I have an Exynos S21. It's the first time one of my phones do that...

I also noticed that when I use the camera in order to record a video (back or front camera) the phone gets hot quite fast.. 

Does anyone faced the same issues?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html


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8 Replies
PraviinM
Cosmic Ray
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Galaxy S21
Sometimes heavy phone covers tend to have that effect on the phone, you might want to use your phone without a cover for a while just to check if that's what's causing it.
usere1jbBo2duZ
Asteroid
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Galaxy S21

Actually, I don't use any cover. The phone only gets hot when I use the camera. I cleared the cache partition hoping it will help but it does nothing. I heard others face the same issue on Exynos version of the S21.

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PraviinM
Cosmic Ray
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Galaxy S21
Oh okay in that case it's definitely a phone issue, I'm sure it's not just your phone in this case, there will be others. I hope there is a replacement window still available for your phone, I would totally get it replaced. No point in waiting for a software update because the phones been out for a while now. This should be the least of customers worries
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Pablo3
Cosmic Ray
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Galaxy S21

I also have the Exynos version (non-US). Effectively, it overheats quite rapidly but at least for me I am still able to make a 1 hour videocall without problem, despite the phone gets noticebly hot.  

Be sure not to charge your phone while attending a video call or other demanding task, this significantly increase the temperature.

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Galaxy S21

how long were you on the video call for?

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userDdxLIVE9wZ
Constellation
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Galaxy S21

I also have the Exynos version (non-US). The S21 5G is less than a week old and evetime I spend any length of time more than say 10 minutes playing with just about any apps on this phone,  it get ridiculously hot, I'm getting warnings coming up saying the app will close if the phone doesn't cool down.  So disappointed, I should have bought something else. This should not happen on a new phone. 

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SamsungAdam
Samsung Moderator
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Galaxy S21

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


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