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S21 so hot it is melting screen protector?

(Topic created: 07-30-2022 03:12 PM)
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Fischman48
Asteroid
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Galaxy S21

My 1 yr old S21 gets so hot it is melting the screen protector. Us anyone else having this issue?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

I am very sorry to hear your S21 is getting hot enough to melt your screen protector, and can understand how concerning this is. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature: https://www.samsung.com/us/support/answer/ANS00076952/

If the tips in this guide do not help, and for sure your screen protector is melted, we would need to get this over to our specialized team for further assistance. If and when you are able, please send me a private message, either by clicking my profile and clicking Send A Message, or by following this link: https://bit.ly/3hzZfw8
Please make sure to include the following in your private message:
Full Name: 
Physical address (including city, state, and zip code): 
Email Address: 
Best Contact Number: 
Alternate Telephone Number: (If Available) 
Model Code: 
Serial/IMEI Number: 

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7 Replies
OntoTheGalaxy
Constellation
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Galaxy S21
I've had similar issues, sometimes battery on my phone will cook up to 68°Celsius before it stops accepting a charge.
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Fischman48
Asteroid
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Galaxy S21

This is occurring while in my pocket, not on a charger.

 

 

 

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The_Lemon
Red Giant
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Galaxy S21
Whoa. My s21 gets hot but not that hot.
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Galaxy S21
I downloaded a app that shows the battery temperature and it works my galaxy A10E usually goes up to 100 degrees F but i never had any problems with the battery
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Fischman48
Asteroid
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Galaxy S21

At least it can be monitored. What app is that? 

 

 

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Galaxy S21
It's called accubattery it will show you the battery temperature is high on the app
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

I am very sorry to hear your S21 is getting hot enough to melt your screen protector, and can understand how concerning this is. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature: https://www.samsung.com/us/support/answer/ANS00076952/

If the tips in this guide do not help, and for sure your screen protector is melted, we would need to get this over to our specialized team for further assistance. If and when you are able, please send me a private message, either by clicking my profile and clicking Send A Message, or by following this link: https://bit.ly/3hzZfw8
Please make sure to include the following in your private message:
Full Name: 
Physical address (including city, state, and zip code): 
Email Address: 
Best Contact Number: 
Alternate Telephone Number: (If Available) 
Model Code: 
Serial/IMEI Number: