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S21 ultra overheating issue

(Topic created on: 4/10/21 4:16 PM)
user5KdaxWdePQ
Astronaut
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Galaxy S21

Hello! I live in Kazakhstan, Almaty and purchased s21 ultra 2 month ago. The phone overheats to 40-45° during simple app usage such Google Chrome, Samsung Internet, Instagram, YouTube etc. I am not even talk about the camera usage. Guys, this phone gets warm up to 42° during my 5 min conversion on Discord. Discord! I can't use mu smartphone as I want. I was thinking that problem is on apps like maybe they are not optimized for new phone, but 2 month is enough, all updates was downloaded. My old iPhone 12 is nothing in comparison to s21 due to the 120 hrz monitor, on ultra, but apple never overheats when you serf internet on safari. Guys from Samsung please help and solve this problem, the phone costs more than $1200 and I can't use it as usuall phone. I already see that my 5k battery ends so fast (overhearing issue). I guess Samsung in Kazakhstan will not help, just no one cares...

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you so much for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you so much for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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