Original topic:

S21-what is wrong with the fingerprint?!

(Topic created on: 5/10/21 5:25 AM)
jasedhar
Astronaut
Options
Galaxy S21
What is the problem with the fingerprint unlock? At first, only worked occasionally.  Then it started working consistently.  Now it doesn't work AT ALL!!!
6 Replies
AVOCADOAML
Astronaut
Options
Galaxy S21
Idk
0 Likes
Options
Galaxy S21
Did you try to redo the finger print?
0 Likes
jasedhar
Astronaut
Options
Galaxy S21
No I didn't. Did know how to redo.
0 Likes
Options
Galaxy S21
Sameway you set it up .... it's under the settings menu
0 Likes
MrJell_Lee
Cosmic Ray
Options
Galaxy S21

as mentioned by @SecurityAgentJustin re-doing your finger print setup can fix the issue in some cases, just be sure to scan your print thoroughly (with a CLEAN finger/screen).

Even after that the issue persists, then you can reach out to Samsung through Samsung Members app.

0 Likes
shayshay1208
Astronaut
Options
Galaxy S21
The fingerprint is all messed up it needs to be worked on I don't think it's because of the screen being dirty or your fingers it's samsung needs to improve it.