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Original topic:

S21 won't receive pictures or gifs

(Topic created: 07-19-2021 12:19 PM)
userZDa8eIETAJ
Asteroid
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Galaxy S21

This just started this morning, but I can't receive pics or gifs all of a sudden. I hbe an s21 and use Google fi as my provider. 

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userZDa8eIETAJ
Asteroid
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Galaxy S21
As an update, Fi had me download the carrier services app, then everything worked.

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10 Replies
BIGMIKE777
Comet
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Galaxy S21
From the research I have done with this issue with the s21 is contact your cellular provider make sure your plan includes multimedia
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userZDa8eIETAJ
Asteroid
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Galaxy S21
Yep, it's always included multimedia, this issue just began this morning.
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BIGMIKE777
Comet
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Galaxy S21
Okay so did you do anything different update the phone change any settings ?
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userZDa8eIETAJ
Asteroid
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Galaxy S21
I didn't. I've searched online and tried all of the fixes found, like turning off the automatic download of mms, resetting the APN settings, etc, and nothing is fixing it.
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BIGMIKE777
Comet
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Galaxy S21
And you're using Samsung default messenger ?
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userZDa8eIETAJ
Asteroid
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Galaxy S21
No, I'm using Google messages, but I've even tried the default messenger. Didn't fix it.
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BIGMIKE777
Comet
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Galaxy S21
Okay I'm a beta tester for Google messages My app just updated 3 days ago.
Did you recently have an app update for Google Messenger
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BIGMIKE777
Comet
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Galaxy S21
From what I know sometimes disconnecting from Wi-Fi and making sure you have a connection to cellular data
You can as you've already done uninstall the app and reinstall it
Go to help on the Samsung members and run a diagnostics and send your error report log to Samsung
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User_name
Black Hole
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Galaxy S21

mine is working fine.. are you able to receive GIF via stock Samsung Messages app? 

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