I purchased a S21 Ultra from Sprint 2 weeks ago and I am unable to add Samsung Care to it. The system is saying that IMEI is ineligible. I called Samsung support and the rep said that it is ineligible due to the merger with T-Mobile??
Solved! Go to Solution.
Samsung said that I have to return the phone and get a new one. How were they able to change your IMEI without swapping the phone out?