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Samsung Care+ stating IMEI is ineligible

(Topic created: 05-12-2021 07:07 AM)
userarbgnAJYjP
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Galaxy S21

I purchased a S21 Ultra from Sprint 2 weeks ago and I am unable to add Samsung Care to it. The system is saying that IMEI is ineligible. I called Samsung support and the rep said that it is ineligible due to the merger with T-Mobile??

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Letta0307
Explorer
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Galaxy S21
Your carrier has access to change your IMEI number

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Letta0307
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Galaxy S21
Lol I can tell you right now I have Sprint and I have the s21+ and I have Samsung care+. I had to had to change the IMEI through Sprint and give the corrected one to Samsung it was annoying but it worked
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userarbgnAJYjP
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Galaxy S21

Samsung said that I have to return the phone and get a new one.  How were they able to change your IMEI without swapping the phone out?

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Letta0307
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Galaxy S21
Sorry I just saw but Sprint registered my IMEI wrong because it wasnt matching on the box the phone originally came in
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Solution
Letta0307
Explorer
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Galaxy S21
Your carrier has access to change your IMEI number

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