Original topic:

Samsung Phone App Not Showing Voicemails

(Topic created: 04-23-2021 03:17 PM)
scotnsf
Asteroid
Options
Galaxy S21

Voicemails are not included in the Samsung Phone app as they once were. I just left a voicemail to test, and it only shows up as a missed call in the Phone app. Has anyone else seen this? Thanks.

5 Replies
LongHiker
Samsung Care Ambassador
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Galaxy S21

@scotnsf 

Voicemail is a carrier provided service.

  • On carrier locked devices the voicemail icon is typically integrated into the call app. 
  • On unlocked devices the voicemail is only available via a separate app. 
Salena67
Astronaut
Options
Galaxy S21
What separate app?
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LongHiker
Samsung Care Ambassador
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Galaxy S21

@Salena67 

Depends on carrier. With my unlocked device on AT&T, I use Samsung's "Visual Voicemail" app. 

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scotnsf
Asteroid
Options
Galaxy S21

Access to voicemails left (audio, not transcriptions) was available previously in the Samsung Phone app. Are you saying this feature was deprecated, or is it a regression? Thanks.

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LongHiker
Samsung Care Ambassador
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Galaxy S21

@scotnsf 

"Are you saying this feature was deprecated, or is it a regression?"

Neither. 

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