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Original topic:

Samsung S21 Plus videos freezing after update

(Topic created: 10-19-2021 09:15 PM)
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Catomas
Asteroid
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Galaxy S21

Two updates in the past couple months have messed my phone up. The first one made my entire screen go black, I couldn't do anything to it and had to take time off work to drive 45 mins away to have it fixed. I'm thankful of the year warranty for covering it. This newest update has now started freezing videos in various apps. It's annoying. I did a factory reset because I was so frustrated - this didn't even fix the issue. There is a bug in your update, please fix it and leave well enough alone. 

9 Replies
Je655
Red Giant
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Galaxy S21
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Catomas
Asteroid
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Galaxy S21
Yes, I did. I cleared the cache to every single app on my phone and I cleared the cache partition before factory resetting.
shaygirl51
Asteroid
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Galaxy S21
I didn't is that what I have to do?
Catomas
Asteroid
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Galaxy S21
It won't work but I'd suggest do it.
shaygirl51
Asteroid
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Galaxy S21
Mines is like that too what can I do
shaygirl51
Asteroid
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Galaxy S21
I didn't reset it
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shaygirl51
Asteroid
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Galaxy S21
I'm with boost mobile
Catomas
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Galaxy S21
T-mobile/Sprint here, so it's not the network.