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Original topic:

Samsung S21 audio cutting out while on calls

(Topic created: 03-17-2021 10:43 PM)
sexyNMbabe
Astronaut
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Galaxy S21

Ok y'all. I'm seriously at my wits end. I recently upgraded to s21 and traded in my S9. Ever since I got the phone, during calls, it's as if the call cuts out but the other person can still hear me talking but I can't hear them. Then my phone will hang up. I've contacted T-mobile, no issues in my area. Contacted Samsung, followed steps for troubleshooting, rebooting in safe mode and even factory reset the <edit> phone 2x. 

Has anyone else had similar issues? Haa it be resolved and what did you do? Samsung wants me to send my phone back to be looked at then they will send it back to me. I honestly don't know if I should trust it...<edit>?? ANY HELP WOULD BE GREAT!! 
26 Replies
userO1TN4tyO91
Cosmic Ray
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Galaxy S21
Are you using wifi calling?
sexyNMbabe
Astronaut
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Galaxy S21
yes....
userO1TN4tyO91
Cosmic Ray
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Galaxy S21
That could be the problem. Turn wifi calling off in setting > connections and see how that works.
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sexyNMbabe
Astronaut
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Galaxy S21
i have.
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userO1TN4tyO91
Cosmic Ray
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Galaxy S21
problem still exist?
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sexyNMbabe
Astronaut
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Galaxy S21
yes, unfortunately.
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userO1TN4tyO91
Cosmic Ray
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Galaxy S21
Do you know if your area is 5G equipped?
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sexyNMbabe
Astronaut
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Galaxy S21
honestly, I'm not sure if it is. i actually read something about if the area isn't capable of the 5G, it could be the reason for the issues
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sexyNMbabe
Astronaut
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Galaxy S21
i have 5G in some spots around my town. but it constantly switches to 4G
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