Ok y'all. I'm seriously at my wits end. I recently upgraded to s21 and traded in my S9. Ever since I got the phone, during calls, it's as if the call cuts out but the other person can still hear me talking but I can't hear them. Then my phone will hang up. I've contacted T-mobile, no issues in my area. Contacted Samsung, followed steps for troubleshooting, rebooting in safe mode and even factory reset the <edit> phone 2x.
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I can understand how frustrating this issue can be. I would like to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi Can you provide the following information?
- Model number
- IMEI number