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Samsung S21+ camera

(Topic created on: 2/14/21 8:46 PM)
Armywife
Astronaut
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Galaxy S21
My camera has multicolored lines in it. Both front and rear facing. This phone is brand new, have had it less than 48 now and it has not been dropped nor gotten wet. I've tried to reset it (not factory), and it doesn't work. Any suggestions? I'm about to take it in to the store!

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

It definitely seems like something may have happened in shipment or something, without knowing all the details you may want to look into replacement options with your retailer. If purchased through samsung.com you are welcome to call our eCommerce team at 1-855-726-8721 directly. 


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2 Replies
Ekamek
Sun
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Galaxy S21
Take it back to the store.
Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

It definitely seems like something may have happened in shipment or something, without knowing all the details you may want to look into replacement options with your retailer. If purchased through samsung.com you are welcome to call our eCommerce team at 1-855-726-8721 directly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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