3 weeks ago I had to call Samsung because I was having an issue with my phone that T-MOBILE couldn't fix. I was on the phone with Samsung 6.5 hours and the first tech lost all my pics, my calendar, my text messages and phone calls and the other 2 techs couldn't figure out how to get them back. All they said was I'm sorry! They have taken zero responsibility for their error and I'm furious. I asked them to contact Google for me but they said they cannot!