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Original topic:

Samsung cancelled order with amount deduction

(Topic created: 02-07-2021 09:30 AM)
userI19HCPpBQw
Constellation
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Galaxy S21

Ordered the s21 Ultra, got an email confirmation and SMS from credit card that the amount has been deducted, then an email from samsung saying that they cancelled my order, when do I receive a refund?

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3 Replies
samsungfanboi
Cosmic Ray
Options
Galaxy S21
call Samsung first to understand why it was cancelled.
samsung puts a hold on credit card which can be removed if order was cancelled.
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Call Samsung  E-Commerce team directly at 1-855-726-8721 for further assistance.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)

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userVvaaAk8SrD
Constellation
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Galaxy S21

Was your issue resolved 

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