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Samsung care + no longer eligible?

(Topic created: 09-02-2021 02:25 AM)
Frederickdawg
Nebula
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Galaxy S21
I bough my S21U from Best Buy today. Within the Members app when I enter my IMEI number it states that I'm no longer eligible for Samsung care plus. It says I have 363 days to register ? Any ideas ?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

@Frederickdawg I understand the frustration and sincerely apologize for the negative experience. There seems to have been a glitch in the system affecting registration but that it has been resolved. Please let us know if you have any additional concerns. 



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Bs2209
Comet
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Galaxy S21
Contact Samsung support correctly it does that to me a lot sometimes usually it is registered in your Samsung account but for some reason there's like a glitch I think in the members app. Also try checking www.account.samsung.com
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Frederickdawg
Nebula
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Galaxy S21
It's not working. Even just trying to register the device. Let alone Samsung care plus. 20210902_055306.jpg
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user0bmKcAw2tQ
Asteroid
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Galaxy S21
That's crazy! Hopefully this gets rectified!!
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Bs2209
Comet
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Galaxy S21
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Bs2209
Comet
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Galaxy S21
Not the members app at all again if it doesn't show registered cuz it usually doesn't as soon as you log in automatically on the s21 at that point you would probably need to contact Samsung support
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Marcusizluv
Constellation
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Galaxy S21
Consumer Cellular, Whatsapp app lawsuit Bigo Live Arguments Account
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Frederickdawg
Nebula
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Galaxy S21
Just an update,I returned the S21 Ultra back to best buy. The earpiece crackled distorted at low volumes when on phone calls. Very disappointed especially as I noticed it being a common issue when I googled my symptoms.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

@Frederickdawg I understand the frustration and sincerely apologize for the negative experience. There seems to have been a glitch in the system affecting registration but that it has been resolved. Please let us know if you have any additional concerns. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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