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Original topic:

Secure Folder is asking for password I never set up

(Topic created: 03-13-2021 07:49 PM)
ShaeC85
Constellation
Options
Galaxy S21
I recently purchased the Galaxy S21 and went to go into my secure folder. It asked for my pattern, and I did it. Then it asked for a password. I didn't use a password for my secure folder on my old phone; I set up a pattern for it. I've input my Samsung account password thinking that would open it, and it doesn't. I'm not even presented with a "forgot password link." How can I get back into my secure folder? 

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Solution
CalderCay
Honored Contributor
Options
Galaxy S21
You can reset the lock via your Samsung account

When one sets up Secure Folder, there are three options for Lock Type:
Pattern, Pin, Password
... optional access are biometrics.

There is also a toggle setting for Reset with Samsung Account ... so if that was enabled, it can be reset

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2 Replies
Solution
CalderCay
Honored Contributor
Options
Galaxy S21
You can reset the lock via your Samsung account

When one sets up Secure Folder, there are three options for Lock Type:
Pattern, Pin, Password
... optional access are biometrics.

There is also a toggle setting for Reset with Samsung Account ... so if that was enabled, it can be reset

View solution in context

greenslastday
Cosmic Ray
Options
Galaxy S21
Make sure to update all your notes. Then it will give you the forgot password.
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