Original topic:

Since the last update my 21 ultra is showing me a moisture alert on the charging port?

(Topic created: 07-17-2021 09:36 PM)
AlexaD97
Constellation
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Galaxy S21

Since the last update my 21 ultra is showing me a moisture alert on the charging port 

That morning of the update I was literally charging it with no problems and right after it finished updating it stared alerting me about moisture 

Spoiler
Spoiler
At the and I just replaced the device 

 

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6 Replies
SuzeeQuinn
Astronaut
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Galaxy S21
Is this good or bad. Hhmmm??
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Smew
Comet
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Galaxy S21

What software update did your S21 Ultra update to and what carrier are you on? (Settings > About Phone > Software Information  > Build Number (last 4 characters))

Does the moisture notification trigger when you plug in the device or just randomly?

 

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UserS21
Astronaut
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Galaxy S21

Was your problem resolved?

 

It is very frustrating that Samsung creates this serious problems with their updates. I have the same problem.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hello, I can see how frustrating this is for you. Your device has a LDI (Liquid Damage Indicator) strip inside its SIM or SD card tray that changes colors when your phone or tablet has been exposed to water or other liquids. If you suspect that your device has sustained liquid damage, you can easily access the LDI with these steps. Check this article out and try the steps in it: https://www.samsung.com/us/support/troubleshooting/TSG01001077/. This one as well: https://www.samsung.com/us/support/troubleshooting/TSG01001449/ If these do not resolve your issue, please let me know.

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UserS21
Astronaut
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Galaxy S21
My phone has not been exposed to any liquids. It has been working fine until it finished installing the latest update last night. Then, the moisture message started and it does not allow me to charge it anymore.
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

I am sorry to hear that. To better assist you, please private message me here: https://bit.ly/3hzZfw8

 

Can you please provide the following information in the private message:

 

Full Name:

Physical address (including city, state, and zip code):

Email Address:

Best Contact Number:

Alternate Telephone Number: (If Available)

Model Code:

Serial/IMEI Number:

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