Original topic:

Slow wireless charging

(Topic created: 06-12-2021 05:59 AM)
Lee67
Halo
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Galaxy S21

All of a sudden my s21 ultra is taking more than 9 hours to charge overnight on a Samsung wireless charging pad on a Samsung wireless charging pad

9 Replies
Pierogi
Astronaut
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Galaxy S21
Mine and my wife's note 20 U5Gs both started doing this after the last update. Again. This is the 3rd time since October an update has broken wireless charging in some way. At least you can slow charge. Ours go into an endless loop of "fast wireless charging not available" then the charging pauses, then it starts again, not available message, pauses, and just goes on in an endless loop without ever charging.
Diaboyos
Supernova
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Galaxy S21
What's the amperage of the charging adapter?
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Lee67
Halo
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Galaxy S21
It's a Samsung fast wireless charging pad I bought it from Samsung it's 15 w
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Diaboyos
Supernova
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Galaxy S21
What's the amperage though not the wattage?
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Lee67
Halo
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Galaxy S21
I bought the charger at the same time I got the phone it's a Samsung wireless charger it's the long pad that charges two phones and the watch it's an official fast charger from Samsung and it still does not work
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SamsungJam
Samsung Moderator
Samsung Moderator
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Galaxy S21

I understand the frustrations.  Here is a link that will hopefully help with your trouble with the charger: https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-wireless-... if the steps in the troubleshooting doesn't work, send me a private message so that we can begin the service process. http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Lee67
Halo
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Galaxy S21
Still not working still takes all night to charge not the charger it's all the right cables that came with it I bought the charger the same time I bought the phone I think it has something to do with one of the updates it was working fine when I first had it
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SamsungJam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Could you send a private message with the model and serial number from the charger?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Lee67
Halo
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Galaxy S21
I'm not sure how to send you a private message but knowing the model is not going to make a difference it charges every other phone I have fine it's a Samsung charger it's the Samsung Duo fast charger
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