Smart Tag2 not working with S21 Ultra and S20 Plus not work

[acs4cert]

Just purchase 2 Samsung Smart Tag2 planning to use for luggage tracking.  Used the Samsung Smart Things app to register and identify the 2 tags (S21 Ultra with Samsung account).  My wife placed one in her car with her phone (BlueTooth on).  She drove a couple of miles away, spent about 60 min. in the new location.  Used the Samsung Smart Things app to try and see if I could see the new location.  Location did not change anytime in the 60 min.!  The app shows the Smart Tag2 is connected, but the location does not change.

[Kionney]

I know this might sound redundant but have you checked to make sure the phone and tag have no updates needed? The tags recently had an update like...a month ago and I didn't know about it until a few days ago. You can find where to update it somewhere in the Smart Things app

[acs4cert]

yes

[JBTechfanatic]

Open the Samsung SmartThings app, click the "Life" section tab, then find your SmartTag. Click "More." Once under the more options, turn on all applicable toggles, most importantly the location tracking toggle. This will show you the tag's location.

[acs4cert]

Tried this, tried uninstall and reinstall SmartThings AP, the location does not change (shows the location when I 1st setup the 2ea SmartTag2 devices.  Removed and re-installed both SmartTag2 device, no change.

[JBTechfanatic]

Is the battery maybe bad? I would ask for a exchange. It should not be this difficult something is definitely wrong. Mine work perfectly in have 7.

[acs4cert]

The bat. in both SmartTag2 devices is good.  Removed both bats. and pressed the button, re-inserted (reset the devices), still does not work.

[acs4cert]

Contacted Samsung TechSprt 6 days ago, no help.  They have forwarded the case to 2nd level techsprt (4 days ago, no response).