Original topic:

Smart home control button not working from lock screen

(Topic created: 2 weeks ago)
PalletJacker
Astronaut
Options
Galaxy S21

I have it enabled to be accessible when locked, but it just acts as if I don't have internet until I unlock my phone 

1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hey, PalletJack. Thank you for sharing this concern with the community. Having the ability to control your Smart devices from your phone; can make daily chores much more accessible. However, I just want to gather some more information regarding your concern. Do you get any pop-up messages or error messages when you try to access the Smart Controls from the lock screen?

I also recommend checking the Settings for the Lock Screen. It is possible there could have been changes to your settings after a recent update. Go to Settings > Lock Screen > Screen Lock Type. There you should be able to tap and edit items and apps' appearance on your lock screen. Also, could you check the About Lock Screen option? You should be able to update your Lock Screen Software. 

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