Original topic:

Some S Pen features not working

(Topic created on: 2/11/21 2:55 PM)
Members_8O9o2gJ
Asteroid
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Galaxy S21

Just got a Verizon S21 Ultra and S-Pen set up. I'm finding that the Translate and Bixby Vision features don't work. A message that "Can't use Translate while Switch access in use" appears briefly appears. Similar for Bixby Vision, which does work in the camera app.

I've checked Accessibility, the only Switch access setting there is Universal Switch. This is disabled. All Accessibility services are disabled. I've uninstalled updates for Accessibility. Nothing has helped. 

Ideas?

4 Replies
latoplano_6_625
Red Giant
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Galaxy S21

i dont see any error message on translate or bixby vision. but what do they have to do with the pen??

also, try download samsung members app and submit a ticket.
once you open, click +, then click error report

Members_8O9o2gJ
Asteroid
Options
Galaxy S21

Translate and Bixby Vision are tools in the S Pen menu. Submitted a ticket, but support didn't have an answer either.

 

Cleared cache from translate and bixby vision, no change. Can't figure this one out.

Options
Galaxy S21
https://i.imgur.com/ymxZY3M.png

translate working just fine for me & I don't care for Bixby to use anything Bixby related
Members_8O9o2gJ
Asteroid
Options
Galaxy S21

Still having this problem after app and system updates. Still no response from Samsung support. Anybody else seeing this?

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