Original topic:

Stuttery screen when scrolling on certain apps

(Topic created on: 2/6/21 2:56 PM)
jmonzon61
Astronaut
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Galaxy S21

Sometimes while scrolling on my S21 Ultra the screen looks like it's stuttering, I turned on the show refresh rate and it shows its at 120hz still, it happens mostly while using the Chrome app. Is anyone else having this issue?

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17 Replies
VerbumVeritum
Samsung Care Ambassador
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Galaxy S21

@jmonzon61 it's more than likely an issue with the app itself rather than the phone, especially if you never notice it while not in an app.

jmonzon61
Astronaut
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Galaxy S21
there are some other apps that it happens on occasion with though, so is it an issue with them?
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VerbumVeritum
Samsung Care Ambassador
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Galaxy S21

@jmonzon61 I would say so. It's hard to say that definitively though. Which other apps? 

jmonzon61
Astronaut
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Galaxy S21
Twitter does it on occasion, snapchat does it at first but then gets smooth after a few seconds, scrolling through settings and the picture gallery is fine though.
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Options
Galaxy S21

Use Samsung Internet, it's smooth!! but Chrome should fix the stuttering issue. 

userogEgdeBHFf
Asteroid
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Galaxy S21

I see this a lot. Scrolling shows frequent jumps ... really annoying! See it most in Google and Facebook, but the problem is intermittent.

Grnlantern79
Astronaut
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Galaxy S21
Yea!! When I'm scrolling down my page jumps up quickly in the opposite direction. I get rather annoyed by it hope they fix it soon.
Grnlantern79
Astronaut
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Galaxy S21
I hope Samsung will fix the scrolling issue when you are scrolling down a page or app and the page will jump back up very quickly. It's really annoying. Please help Samsung!
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


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