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Original topic:

Submitted my trade in device to Fed Ex

(Topic created: 02-05-2021 01:11 PM)
userM8PzBlzPg5
Asteroid
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Galaxy S21

Where do I report my receipt that the phone I trade in had been sent to Fed Ex?

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userzfQ0qiTOqw
Cosmic Ray
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Galaxy S21

You dont report nothing.

Your Fedex label has a tracking #, if you click the link they emailed you and enter quote id + email then it'll say in transit or what they have its status set as.

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LongHiker
Samsung Care Ambassador
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Galaxy S21

@userM8PzBlzPg5 

For a trade in to Samsung, you should use the label that Samsung emailed you. Since they created the label, there is no receipt to turn in and Samsung automatically can see the tracking info.  

Solution
userzfQ0qiTOqw
Cosmic Ray
Options
Galaxy S21

You dont report nothing.

Your Fedex label has a tracking #, if you click the link they emailed you and enter quote id + email then it'll say in transit or what they have its status set as.

View solution in context

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userM8PzBlzPg5
Asteroid
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Galaxy S21

How would Samsung know that its been sent?

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LongHiker
Samsung Care Ambassador
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Galaxy S21

@userM8PzBlzPg5 

"How would Samsung know that its been sent?"

They can check the status of the label that they sent you. But I'll bet that they just record it when it arrives. 

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userM8PzBlzPg5
Asteroid
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Galaxy S21

got everything sorted. Thanks.

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