T-Mobile Samsung S21 unable to access internet or make calls when connected to Wi-Fi

[RedonRed]

I have a Samsung S 21 that is about 3 years old. Also when we switched to T Mobile.

I am unable to get on the internet or make calls when not connected to wifi. It tells me my phone is not registered on a network. It will not allow me to connect to. T Mobile or any network..

It did this a few years ago and reset itself. It also happened a year ago an after a number of calls to T Mobile, they were able to fix it.

We've talked to T Mobile several times and they replaced the sim card, which works on my husband's phone, reset settings.... no luck.

They say it is my phone.

[meself]

My guess is the port hasn't completed yet

[angelg4]

Maybe you didn't registered the device on tmobile. Where you put in the IEMI number in your tmobile account when adding a new device.

[AL54]

What is your husband's phone?

[king_james17]

T mobile apn settings are probably not correct https://www.pro-apn.com/apn-settings/tmobile/

[realaud]

You have to contact TMobile to have them reprovision the phone.