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Original topic:

Text messages for promotions and stopping subscription blocked

(Topic created: 02-06-2021 02:29 AM)
Beccaboo1
Astronaut
Options
Galaxy S21

Why can I not send reply text messages such as "stop " to stop. Or my phone won't let me text a key word for a radio promotion

1 Solution


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St3v3C
Sun
Options
Galaxy S21
That's called texting to short codes. some carriers block it as a security measure. I had to call TMO to get them to remove it and now it works fine. call your carrier and tell them you're not able to text to, or respond to short codes. they'll know what you mean.

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2 Replies
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Often when you ae replying to a promotional text a dialog pops up and asks you if you're sure because charges may apply.  Sometimes that dialog does not pop up on your current screen you're looking at and when you back out it becomes visible.  I'd check for that as it has happened to me more than once before.

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
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Solution
St3v3C
Sun
Options
Galaxy S21
That's called texting to short codes. some carriers block it as a security measure. I had to call TMO to get them to remove it and now it works fine. call your carrier and tell them you're not able to text to, or respond to short codes. they'll know what you mean.