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Original topic:

Text messages not received/sent after recent update

(Topic created: 03-19-2023 08:49 AM)
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Babalou
Astronaut
Options
Galaxy S21

Since the most recent update, my text messages may or may not be received/sent. For example, this morning I received a text but my immediate response will not send. I've tried multiple times over the last hour. A few days ago while trying to download tax documents, the 2FA text messages were only received after rebooting the phone. I had to reboot each time a text was sent. I tried rebooting a couple of times this morning but my text still won't send. I believe this is the Samsung Messages app but it doesn't say that anywhere that I can find. Phone is with T-Mobile, home wifi is Verizon FIOS. At times FIOS is showing 6G wifi but that doesn't seem to be related to the texting issue.

Tried switching to Google Messages but it isn't working, either.

Any suggestions?

1 Solution


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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

Hello, We understand how frustrating it is when you are unable to send or receive text.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.

 

 


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3 Replies
averyy
Astronaut
Options
Galaxy S21
Sometimes i have to wait for 2 to 3 minutes till i can text
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Majorboog
Cosmic Ray
Options
Galaxy S21
I haven't been able to use the chat feature when it comes to texting since I've had the phone (gs23 ultra) I've had to turn off chat feature just to revive and text people back
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Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

Hello, We understand how frustrating it is when you are unable to send or receive text.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.