Original topic:

Texted Photos are coming through in Black & White.

(Topic created: 05-27-2024 12:19 PM)
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user1X8wfA5h5g
Constellation
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Galaxy S21

Photo text received being converted to black and white.

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, there!

I would recommend first to check and make sure that your software is completely up to date on your device: https://www.samsung.com/us/support/answer/ANS00077582/ 

 

You can also clear the cache on your messages app and see if that will help as well: https://www.samsung.com/us/support/answer/ANS00077611 

 

If you're still having trouble after those two things, we're happy to look into this further. Can you answer the questions below for the community to gather additional details about this situation? 

 

1. Can you advise which Samsung device you have?

2. Are the pictures coming through MMS or RCS? 

3. Is it a specific number that this happens or does this happen no matter who sends the text? 

4. When did the issue first begin? 

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