Original topic:

Trade Ins

(Topic created on: 6/11/21 10:44 AM)
userWdeI28vRbs
Astronaut
Options
Galaxy S21

So mad and disappointed right now I can't stand it. So when you go online to place an order, NO WHERE does it say you can only get trade in on 1 item. So I ordered a phone, ear buds and a case. It said phone trade in value, I check yes, then it said ear bud trade in, I said yes. So low and behold, when the trade in label came it only said ear buds. I called customer support and they said you can only apply trade in to 1 item. Don't you think it would be the phone for $350 not the ear buds for $20. I have already set up my new phone and customer service said I could send the order back and reorder everything. What the heck---very poor customer service. I will NEVER buy a Samsung product again. I can't believe they would not work with me to give me the phone trade in. Now I am stuck with a phone. I will tell everyone to not buy Samsung, they suck

1 Reply
Brensphone
Astronaut
Options
Galaxy S21
Samsung is the most difficult company to work with. I find them corrupt.
0 Likes