It's not about what phones cost originally, just newer models getting higher trade in amounts. My phone, Note 20 Ultra, was $1400 just 5 months ago, it also gets the same $700 as the $950 S20. They're also asking people that had their phones for only a few months to upgrade, obviously there might need to be a bit more of an incentive. Finally, S10 line devices were the ones getting the most trade in value a year ago, if upgraded to S20.
For questions or concerns regarding the pre-orders or trade-in values, you will need to contact the E-Commerce team as they are the only team with the necessary resources to assist you. They may be reached by calling 1-855-726-8721.
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