Original topic:

Trio charger not charging my S21 ultra

(Topic created: 05-21-2022 06:53 AM)
OGDimepeice
Constellation
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Galaxy S21
Hello,
I have an S21 ultra and a trio charger. When I place the S21 ultra o is a the Trio pad... The phone show its charging and the light on the Trio comes on but the phone never changes. No case and I am placing it on with part of the camera bump on the pad. Anyone else having this issue? Can anyone help? I have all the fast charging set on and even wipe my cashe partition... I'm so stuck 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, thank you for your feedback. I understand your frustration with this situation and I am happy to help. If your wireless charger and phone do not seem to connect, the charger has a flashing light, or your charger is making strange noises, you can easily resolve these issues. There are a few troubleshooting options, such as making sure your phone is placed correctly. Here is a link to a guide with some helpful information on this situation https://www.samsung.com/us/support/troubleshooting/TSG01001490/