Original topic:

Two step verificacion fail

(Topic created: 09-17-2023 11:18 PM)
ramirez2059
Astronaut
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Galaxy S21
Hello everyone,quick question i need to log in into my account but everytime I try,it ask me for the confirmation number,but I don't have that phone number anymore so I try with the device but it said it's an old version I need to update but I can't cuz I need to confirm mi account 
3 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S21
Is this regarding your Samsung account? If so, have you reached out to a support agent about this yet? They will probably be able to manually change your phone number.
ramirez2059
Astronaut
Options
Galaxy S21
No I haven't,I been trying but I don't know the phone number or website
0 Likes
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S21
Head to the Support tab of the Samsung Members app. There are text and remote support options, as well as "Call us" at the bottom of the page.