ramirez2059
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09-17-2023 11:18 PM in
Galaxy S21
Hello everyone,quick question i need to log in into my account but everytime I try,it ask me for the confirmation number,but I don't have that phone number anymore so I try with the device but it said it's an old version I need to update but I can't cuz I need to confirm mi account
3 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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09-17-2023 11:30 PM (Last edited 09-17-2023 11:44 PM ) in
Galaxy S21
Is this regarding your Samsung account? If so, have you reached out to a support agent about this yet? They will probably be able to manually change your phone number.
ramirez2059
Astronaut
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09-17-2023 11:37 PM in
Galaxy S21
No I haven't,I been trying but I don't know the phone number or website
VerbumVeritum
Legendary Samsung Care Ambassador
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09-17-2023 11:43 PM (Last edited 09-17-2023 11:43 PM ) in
Galaxy S21
Head to the Support tab of the Samsung Members app. There are text and remote support options, as well as "Call us" at the bottom of the page.

