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Unable to Sign Into Outlook Work Email on New Samsung Galaxy S21 5G

(Topic created: 06-28-2021 11:07 AM)
user2oOmZa88VS
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Galaxy S21

PLEASE READ THE ENTIRE DESCRIPTION FOR TROUBLESHOOTING THAT HAS ALREADY BEEN ATTEMPTED.

I recently bought the Samsung Galaxy S21, upgrading from the Samsung Galaxy S9. I used Smart Switch and restored my backed up accounts as well. All of my google email accounts (3 total) transferred with no issues. My Outlook work email and my personal Hotmail accounts didn't transfer.

When I try to sign into my Outlook work email, it first takes me to the login username page that looks like I'm signing into a Gmail account then tells me that my password is incorrect. The password is correct, I use an online password keeper, and have been able to sign-on through a browser on my laptop to verify. I have tried logging into my Outlook email account by adding the account in Settings, through the Outlook app even after uninstalling and reinstalling as well, and through the Calendar app. I've set the account as Outlook Exchange, Office 365, Other, etc. Each path yields the same results.

When I tried to sign into my personal Hotmail account via the Outlook app, it took to me to the familiar Microsoft sign-on and I was able to sign-on with no issue.

Has anyone else ran into this issue? The last time I switched phones (S5 to S9), all accounts switched seamlessly.

(Cross posted on Microsoft forums)

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SamsungAdam
Samsung Moderator
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Galaxy S21

I would recommend reaching out to your system administrator to get assistance with logging into your work Outlook account on your new device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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bill-e
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Galaxy S21

Are you signing in via the Outlook app?

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

I would recommend reaching out to your system administrator to get assistance with logging into your work Outlook account on your new device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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bill-e
Samsung Care Ambassador
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Galaxy S21

@user2oOmZa88VS 

I just tried adding my work email to the Outlook app and got similar results as you but I did notice an error message stating that my IT dept does not allow the use of the mobile app and to call them.  @SamsungAdam recommendation seems to be spot on  here.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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user2oOmZa88VS
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Galaxy S21

UPDATE: the issue was resolved by uninstalling and reinstalling the app.