Original topic:

Upgrading from S9+ to S21 Ultra outlook app issue

(Topic created: 12-05-2021 07:17 AM)
userlpz01MZF5r
Constellation
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Galaxy S21

Trying to upgrade to a S21 and the outlook app will not accept an IMAP email account the works fine on the S9. All settings are the same but will not connect to the server. Already deleted and added app. several times on the S21. Anyone have a suggestions?

4 Replies
LongHiker
Samsung Care Ambassador
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Galaxy S21

@userlpz01MZF5r Which email app are you using? 

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Mrs-Cay
Black Hole
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Galaxy S21
.
Read again ... "Outlook" 🙂
Mrs-Cay
Black Hole
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Galaxy S21
I just opened up Outlook on my phone and am able to add IMAP settings ...

Open Outlook and tap account, then the + sign next to Inbox ... then select IMAP on the "type" of email account
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userlpz01MZF5r
Constellation
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Galaxy S21

Thanks for the reply but I have done it various times and it will not connect to the server. The S9, Note 10 and the computer all work with the settings.

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