Original topic:

Voicemail notifications does not go away after switching carriers

(Topic created: 05-16-2023 08:03 PM)
adamjeremy
Astronaut
Options
Galaxy S21

So I recently brought my s21 plus over to Google Fi to get away from my old carrier because of how terrible they were. 

 
But since the move I noticed the voicemail notification is persistent and will never go away. The only thing that have worked is clearing the "phone services" cache and data from apps and that will last until the phone is restarted. There are no voicemails in my box either. 
 
Not sure is this has effected my actual voicemails as of yet though. 
 
Has anyone by chance seen this or now to to permanently resolve this issue? 
4 Replies
Thedark1231
Asteroid
Options
Galaxy S21
I'm sorry to hear you're having trouble with your voicemail notification. One potential solution is to try resetting the Visual Voicemail app. Here's how to do it on your Samsung S21 Plus:

1. Open your phone's Settings app and select "Apps".
2. Find and select "Visual Voicemail".
3. Tap "Storage & cache" and then select "Clear storage" and "Clear cache".
4. Restart your phone and see if the persistent notification is gone.

If that doesn't work, you can try disabling the Visual Voicemail app entirely and using another voicemail provider. Here are the steps:

1. Open the Google Phone app.
2. Click on the three dots on the top right corner of your screen.
3. Go to Settings > Voicemail > Voicemail Service.
4. Tap on "My carrier" and choose "None" from the list.
5. Restart your phone and see if the notification is gone.

If neither of these solutions work, you can try contacting Google Fi support for further assistance.
adamjeremy
Astronaut
Options
Galaxy S21
I have found having to clear the cache and data of "phone services" systems app cleared although restarting does bring it back. Otherwise I have tried everything else I could thing of at this rate short of a full wipe 🤷:male_sign:

At this point I would consider that a fix as of now 🤷‍:male_sign:
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BurMeeS21
Constellation
Options
Galaxy S21
None of these work. It's not the carriers issue either, I've worked with my carrier and went through every possible troubleshoot suggestion. Turned off voicemail, cleared cache and data stored reset phone hard reset, factory reset is their only suggestion and that still didn't work. Did a force stop and disable and that did not work. We need to be able to delete the phone app and reinstall it. But we can't. I've tried the phone and the voicemail app options troubleshooting both and a tier 2 tech only suggestion factory reset. Well tier 2 that did not work either and now I have to reset my entire phones settings to my preferences along with all the apps settings. They suggested call forwarding is turned on, so we looked into that, it's not. I've called my phone left a vm deleted it and it still comes back saying 12 messages and there aren't any. When you go into the vm settings options, you gives you the option to not send notifications, I selected that, it still doesn't accept the change. So it's within the developer programming coding lines something got a bug and it's up to them to find it. I'm not alone on this.
adamjeremy
Astronaut
Options
Galaxy S21
What ended up working for me was

go to settings - Apps - show system apps - clear cache cookies and data from "Phone Services" under storage.

Not an ideal fix but it works til the next time I restart my phone and I have to do it again....
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