Original topic:

WIFI and Mobile hotpot aren't working

(Topic created: 05-02-2024 10:20 AM)
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scottredeemed
Constellation
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Galaxy S21

I have a Samsung S21FE and as of 3 days ago it's WIFI will no longer turn on past a couple of seconds.  It looks like it is searching for networks for approximately 2 seconds and then turns off.  My mobile Hotspot on the phone is doing something similar.  So, I have been unable to connect to WIFI and unable to use my Hotspot.  I am not super electronics savvy, but it seems like it could be some sort of internal WIFI card issue which both functions likely use.  I of course tried the simplest solution, restarting the phone which didn't work.  Then I tried doing resets, except for a factory reset in the hopes that it was a settings issue.  I have done everything that I can think of outside of the factory reset.  I am willing to do that, but I am wanting other feedback before I resort to doing that and I have to go through a lot of hassle getting all of my personal and professional applications back on the phone.  Any Help???

9 Replies
ClydesBonnie
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Galaxy S21
Try a factory reset. I know it sucks to lose all of your stuff, but hopefully, this will save your phone.
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GaryB82
Epic Samsung Care Ambassador
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Galaxy S21
You can try to reset your wifi and Bluetooth settings in general management - Reset - Reset wifi and Bluetooth settings
I would also suggest clicking on the support tab on the bottom of this app and run a diagnosis to see if they are a issue
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scottredeemed
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Galaxy S21

I have already tried resetting the wifi and bluetooth settings.  I am interested in how you got to that diagnostics screen.  I searched for diagnostics and I do not see that anywhere on my phone.

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GaryB82
Epic Samsung Care Ambassador
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Galaxy S21
Bottom of the Members app
1714672840502.jpg1714672840526.jpg


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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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user4f3Z12fxhn
Constellation
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Galaxy S21
You find an answer for this yet, I'm on the same boat as you. Phone doing the exact same thing
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RonW88
Constellation
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Galaxy S21
I'm having the same issue
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SarahNg
Constellation
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Galaxy S21
What should I set all of my wifi settings as like my iPhone settings and proxy
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neelchake
Constellation
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Galaxy S21
I am having the same issue
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userow5eRFyKRC
Constellation
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Galaxy S21
Same issue here, Wi-Fi won't connect.
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