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Original topic:

Why can't I enroll my S21 in Samsung Care+?

(Topic created: 10-13-2021 12:30 PM)
illmatic687
Astronaut
Options
Galaxy S21
Why can't I enroll? When I enter my IMEI it says I am no longer eligible.
 
 
 
 
 

1 Solution


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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

I understand how frustrating this is. For assistance in registering with Samsung Care + you will need to reach out to that team directly. They may be reached by calling 1-866-371-9501. I apologize for the inconvenience. 



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3 Replies
GaryB82
Samsung Care Ambassador
Options
Galaxy S21

may i ask how long have you had you device 


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Anonymous
Not applicable
Options
Galaxy S21

Hey illmatic687,

Samsung Care Plus gives you 365 days after purchase to be eligible for coverage

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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

I understand how frustrating this is. For assistance in registering with Samsung Care + you will need to reach out to that team directly. They may be reached by calling 1-866-371-9501. I apologize for the inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.