Why can't I register new device ?

[Frederickdawg]

I'm trying to register my newly purchased T-Mobile Samsung s21 ultra that was bought new from Best Buy in the USA last weekend. I've tried doing the registration under Samsung Members app and also Shop Samsung app. Screen shots showing error message.

Looks like Samsung's website doesn't recognize their own IMEI / serial number to validate my purchase and give me my one year warranty that I'm entitled to. 

Just to clarify, I'm an American resident having purchased an American Samsung S21U from Best Buy in the USA. It's not an import or grey market device. 

[Frederickdawg]

Ok will do thanks. I took your advice and logged into Samsung dot com members via PC. It allowed me to upload my receipt at least.

[user_ams007]

Is that a business phone :mobile_phone:

[Frederickdawg]

No, just pleasure. Lol.

[Frederickdawg]

I uploaded my purchase receipt using a windows PC to register my device after not being able to use the Members app or Shop Samsung app via the S21U to do so.

It was under review for a couple of days and now it snows "approved" but warranty expiration date is 9/4/2021. Yes folks that's Sept 4th 2021 the day the device was purchased. Thus it shows warranty expired now.

[Frederickdawg]

So after spending hours either on chat or phone to various departments within Samsung USA support system. A ticket was created for my issue.
Today I received a confirmation that my registration for warranty had been reviewed and approved for the date ending 9/4/2021! . This is beyond frustrating. The date of 9/4/2021 was the date of purchase on the receipt that I uploaded to them. Ridiculous and really terrible service I'm afraid. Since I'm not prepared to go through another 4 or so hours being bounced dept to dept to get this corrected.

[SamsungRei · Accepted solution]

Hello @Frederickdawg, I sincerely apologize for all of the frustration. I have updated the ticket information and the warranty date for your phone to reflect the correct warranty end date. Please let us know if you have any additional questions or concerns.