Why can't I register new device ?

[Frederickdawg]

I'm trying to register my newly purchased T-Mobile Samsung s21 ultra that was bought new from Best Buy in the USA last weekend. I've tried doing the registration under Samsung Members app and also Shop Samsung app. Screen shots showing error message.

Looks like Samsung's website doesn't recognize their own IMEI / serial number to validate my purchase and give me my one year warranty that I'm entitled to. 

Just to clarify, I'm an American resident having purchased an American Samsung S21U from Best Buy in the USA. It's not an import or grey market device. 

[user_ams007]

Login into your Samsung account using a browser and you should be able to register

[user_ams007]

Your phone is registered already, that's why you can't seem to add anything

[Frederickdawg]

It appears to be an erroneous message. If you look at my attached screen shot you can see my various previous Samsung mobile device were recognized. This particular device in question is empty / blank.

[user_ams007]

If you still need assistance with this call the Samsung e-commerce support team and they will confirm plus if you purchased Samsung care + call the number it will confirm that you are fully registered

[user_ams007]

Try the model number in Caps or can you scan the bar code

[user_ams007]

This is how my reg looks like

[user_ams007]

Are you in the US

[Frederickdawg]

Yes I'm in the USA.

[user_ams007]

If you still can't reg the phone, reach out to the Samsung e-commerce support team via phone or Twitter