JUMP TO SOLUTION Solved

Original topic:

Wifi connection issues on 21+

(Topic created on: 2/5/21 5:31 AM)
Predpilot85
Astronaut
Options
Galaxy S21

So every time I return to my home wifi, it connects but it connects without internet (shows the wifi signal with a little exclamation point). I always have to connect to the 2.4 GHz band (where it still does the "connected with no internet" thing) and then reconnect to the 5GHz band and then it will connect fine. I have never had this issue before, nor do I have it now on any of my other devices. Does anyone else experience this or does anyone have any helpful suggestions?

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Thank you for reaching out. The unit will require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
9 Replies
userFkCQeulxna
Constellation
Options
Galaxy S21
I often have the same problem with my s20. I have to turn off the Wi-Fi and then turn it back on again in order for it to connect. I don't know why
0 Likes
Reply
Patriot1776JG
Supernova
Options
Galaxy S21
try network reset
0 Likes
Reply
Options
Galaxy S21

submit an error report via Samsung Members app

0 Likes
Reply
userzi9FOm1WOm
Constellation
Options
Galaxy S21
It's been happening with my S20 plus 5g for almost a year. Home Wifi disconnects from internet regularly. Turning off Location feature seems to help but some of apps require Location feature. With cost of these phones, you this would have been fixed by now. Very disappointing :(
0 Likes
Reply
userCQSvO18zJC
Constellation
Options
Galaxy S21
I am trying to find out how to add the 5GHz connection to the "Reconnect to Wifi when in range." it shows the 2.5 GHz , but not the 5. is there a way to add a network to the reconnect list?
0 Likes
Reply
latoplano_6_625
Red Giant
Options
Galaxy S21

is your phone have connection to both 2.5GHZ and 5 GHZ?

i think its because the 2.5ghz has longer distance than 5ghz. try remove 2.5ghz from your phone and see if it only connects to 5ghz when you enter the wifi zone.

 

and i dont think there is wifi priority you can set

0 Likes
Reply
C-Rey
Astronaut
Options
Galaxy S21
I've got the S21 Ultra....I have the same exact issues with both 5GH and 2.4GH...even swapped phone under warranty and still same issue. It's the only device in my home that has issues, and since I've also swapped out to a new router, I don't believe it is my set up...has to be design flaws in the phones🤷‍:male_sign:
0 Likes
Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Thank you for reaching out. The unit will require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply