I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance. They will be able to remote into your device to see the symptom you are experiencing.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Seems kind of drastic. I will need 2 hours to set it back up the way I like. God bless Android, but isn't there a software update on the way for this?