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galaxy s21 USA finger print scanner unreliable

(Topic created: 01-28-2021 05:34 PM)
Trinath
Astronaut
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Galaxy S21
I bought the brand new galaxy s21 , and the finger print scanner is unreliable. Many times it simply does not work. Very frustrating,  is this a upgrade or downgrade. It is terrible, I upgraded from galaxy s7 .. and does not like this at all..
59 Replies
Alinho
Astronaut
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Galaxy S21
how did you get the phone so close? I pre-ordered mine and is expected to be delivered after Feb26 and I'm also in US. about the fingerprint, it is not reliable since S10. I got a Note9, S10, now I have a Note 10+ and the fingerprint is awful. I set up the same finger 3 times and in a few weeks the phone doesn't recognizes me. and I don't work with my hands, so my fingerprint doesn't change in a few weeks. that's a real flaw.
user734264fo532
Honored Contributor
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Galaxy S21
My wife has an S21 and I have an S21 Ultra ... no issues here ... I have two fingers stored and each work flawlessly.

Maybe you should rescan your finger(s)
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Trinath
Astronaut
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Galaxy S21
I have rescanned 15 times with left and right thumb. it is a flaw..
Trinath
Astronaut
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Galaxy S21
s21 finger print scanner is not at all good. I bought a one plus 5g around same time no issue there s21 has finger print scanner issue returning this junk back
MTJ
Astronaut
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Galaxy S21
Why is the fingerprint unlock so Terrible.  The software update was supposed to improve.  It did not.  The fingerprint feature works better on the S9 that I just upgraded  from.
doremon0710
Asteroid
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Galaxy S21
The fingerprint works just fine on my end. It takes half a second to unlock.
VirginiaUSA
Cosmic Ray
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Galaxy S21

I've used it a few times today since it arrived around noon and it works fine.

MTJ
Astronaut
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Galaxy S21
it seems to have worked better before the software update. thanks for the feedback
dwaynek
Asteroid
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Galaxy S21

i just posted a similar topic. i'm completely disgusted that after 2 years samsung didn't improve on this technology and it feels just as bad as the S10.