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galaxy s21 USA finger print scanner unreliable

(Topic created: 02-02-2021 07:39 PM)
Trinath
Astronaut
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Galaxy S21
I bought the brand new galaxy s21 , and the finger print scanner is unreliable. Many times it simply does not work. Very frustrating,  is this a upgrade or downgrade. It is terrible, I upgraded from galaxy s7 .. and does not like this at all..
GZ2fold
Nebula
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Galaxy S21
Why are you giving the phone different fingers to figure out instead of one finger?
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bill-e
Samsung Care Ambassador
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Galaxy S21

I find that I have a tendency in the real world to lightly tap the sensor.  When I think about it first, like you're probably doing when you are saving your prints, the reader works 100% of the time.  I found that even with the sensitivity turned up, I have to be firm with my press, I think because of my screen protector.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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userzfQ0qiTOqw
Cosmic Ray
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Galaxy S21

I thought I was alone.

Seems it requires getting used to tapping the right spot firmly for it to read the thumb print.

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userMYHuQOncpU
Asteroid
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Galaxy S21

I believe that the "light" touch was the problem.  When I press harder it seems to work every time.  Thanks for the suggestion.

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MTJ
Astronaut
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Galaxy S21
thanks I'll give it a try
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User_name
Black Hole
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Galaxy S21

please don't compare with physical fingerprint scanner with in-display fingerprint scanner lol try to add same prints twice and see. also, enable touch sensitivity from the settings. 

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MTJ
Astronaut
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Galaxy S21
Thanks this video did the trick. Samsung should that guy some money for saving the customer experience on their device.
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JetsetJR
Astronaut
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Galaxy S21

I had the same issue but easily resolved as the S21 Ultra requires less pressure on the scanner than previous models... be gentle 🙂

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usersYhAR4FVJQ
Astronaut
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Galaxy S21

And I find I still have to swipe to open the screen????? Can that be undone?

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plano-mano
Red Giant
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Galaxy S21

i think for face unlock you have to swipe to open, but for fingerprint it automatically unlocks as soon as it takes your fingerprint

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