I bought the brand new galaxy s21 , and the finger print scanner is unreliable. Many times it simply does not work. Very frustrating, is this a upgrade or downgrade. It is terrible, I upgraded from galaxy s7 .. and does not like this at all..
There are some other steps after the "No, I need more help" option on the page, if all of the steps have been tried it is possible there is a hardware defect in the device. I would recommend repairs at that point in order to have the device evaluated by the techs. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location. You may also have other options through your carrier's insurance if repairs are not what you would like to move forward with. You also have the option for walk-in services through your local uBreakiFix: https://www.ubreakifix.com/locations
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
how did you get the phone so close? I pre-ordered mine and is expected to be delivered after Feb26 and I'm also in US. about the fingerprint, it is not reliable since S10. I got a Note9, S10, now I have a Note 10+ and the fingerprint is awful. I set up the same finger 3 times and in a few weeks the phone doesn't recognizes me. and I don't work with my hands, so my fingerprint doesn't change in a few weeks. that's a real flaw.
s21 finger print scanner is not at all good. I bought a one plus 5g around same time no issue there s21 has finger print scanner issue returning this junk back
Why is the fingerprint unlock so Terrible. The software update was supposed to improve. It did not. The fingerprint feature works better on the S9 that I just upgraded from.
i just posted a similar topic. i'm completely disgusted that after 2 years samsung didn't improve on this technology and it feels just as bad as the S10.
