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Original topic:

galaxy s21 USA finger print scanner unreliable

(Topic created: 02-07-2021 09:48 PM)
Trinath
Astronaut
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Galaxy S21
I bought the brand new galaxy s21 , and the finger print scanner is unreliable. Many times it simply does not work. Very frustrating,  is this a upgrade or downgrade. It is terrible, I upgraded from galaxy s7 .. and does not like this at all..

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Have you tried all of the steps listed here?-->https://www.samsung.com/us/support/troubleshooting/TSG01200322

 

There are some other steps after the "No, I need more help" option on the page, if all of the steps have been tried its possible there is a hardware defect in the device. I would recommend repairs at that point in order to have the device evaluated by the techs. You may also have other options through your carrier's insurance if repairs are not what you would like do move forward with. You also have the option for walk-in services through your local uBreakiFix: https://www.ubreakifix.com/locations


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66 Replies
Alinho
Astronaut
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Galaxy S21
how did you get the phone so close? I pre-ordered mine and is expected to be delivered after Feb26 and I'm also in US. about the fingerprint, it is not reliable since S10. I got a Note9, S10, now I have a Note 10+ and the fingerprint is awful. I set up the same finger 3 times and in a few weeks the phone doesn't recognizes me. and I don't work with my hands, so my fingerprint doesn't change in a few weeks. that's a real flaw.
CalderCay
Supernova
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Galaxy S21
My wife has an S21 and I have an S21 Ultra ... no issues here ... I have two fingers stored and each work flawlessly.

Maybe you should rescan your finger(s)
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Trinath
Astronaut
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Galaxy S21
I have rescanned 15 times with left and right thumb. it is a flaw..
Trinath
Astronaut
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Galaxy S21
s21 finger print scanner is not at all good. I bought a one plus 5g around same time no issue there s21 has finger print scanner issue returning this junk back
MTJ
Astronaut
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Galaxy S21
Why is the fingerprint unlock so Terrible.  The software update was supposed to improve.  It did not.  The fingerprint feature works better on the S9 that I just upgraded  from.
doremon0710
Asteroid
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Galaxy S21
The fingerprint works just fine on my end. It takes half a second to unlock.
VirginiaUSA
Cosmic Ray
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Galaxy S21

I've used it a few times today since it arrived around noon and it works fine.

MTJ
Astronaut
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Galaxy S21
it seems to have worked better before the software update. thanks for the feedback
dwaynek
Asteroid
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Galaxy S21

i just posted a similar topic. i'm completely disgusted that after 2 years samsung didn't improve on this technology and it feels just as bad as the S10.