Original topic:

phone still slightly damaged with case on; is this normal?(otterbox)

(Topic created: 05-26-2021 12:38 AM)
Galaxy S21

so I have the otterbox symmetry case for the standard s21 and have the otterbox symmetry case which I bought used in "like new" condition. I noticed recently my phone had a very mild "scuff" (wear/Crack whatever you wanna call it) on the corner outer bezel. Today I dropped my phone on the concrete sidewalk in it's symmetry otterbox case and the same area managed to get cracked a bit. does that mean my case is in defective condition and not properly doing its job? or did I just not get a sturdy enough case for my phone? is this normal?

1 Reply
Samsung Care Ambassador
Galaxy S21

If the case is cracked it's performance will be degraded as evidenced by the phone damage in the area of the cracked case.  Time for a new case.

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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)