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Original topic:

"Settings" unresponsive

(Topic created: 02-05-2021 10:07 PM)
userBC68MsSM5d
Constellation
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Galaxy S21
If I click on settings or gear, the screen opens but I cannot scroll or select anything on the page. I basically cannot personalize my brand new phone. Do I need to return this to T-Mobile?
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userBC68MsSM5d
Constellation
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Galaxy S21
Update: I removed Bitdefender and everything works!

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Patriot1776JG
Black Hole
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Galaxy S21
yes
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Galaxy S21
I don't think warranty covers not being able to access the settings screen. I would suggest doing a factory reset first to see if that fixes your issue (chances are, that's what T-mobile is going to do anyway). Of course, be sure to back up your phone, photos, etc. first.
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bill-e
Samsung Care Ambassador
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Galaxy S21

Agreed, try  powering off/on the phone and it that doesn't resolve it perform a factory reset

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
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Solution
userBC68MsSM5d
Constellation
Options
Galaxy S21
Update: I removed Bitdefender and everything works!