Original topic:

AT&T no longer transferring missed calls to google voice for voicemail - 3/30/2024

(Topic created: 03-30-2024 08:00 PM)
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KDFaSho
Cosmic Ray
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Galaxy S22

Samsung Galaxy S22 - SM-S901U
One UI Version: 6.0
Android Version: 14
Android Security Patch Level: March 1, 2024

3-30-2024
So, I have spent hours on the web looking for answers, customer service calls, chatting with AT&T, and last but not least in the (authorized dealer, not corporate) store today.

All of a sudden, my missed calls just stopped going to my google voice number as they have for countless years now. The calls are just dropped after several rings and/or go receive a busy signal.

My personal phone number is linked just fine, as the "missed call" alerts still come to my email.

I do NOT use (any app) visual voicemail, only google voice.

All the things I have tried:

  • Reset mobile network
  • Removed all of the conditional call forwarding, then added them back with the *61*, *62*, *67* commands
  • Powered Off the phone after each new resolution attempt
  • Had AT&T disable voicemail
  • Had them re-enable voicemail, then re-tried the conditional call forwarding commands
    I added my personal phone number as well as the google voice number as the voicemail phone number. Neither worked either.
  • Regular old school AT&T voicemail (call your voicemail, enter a passcode, then audibly listen to voicemails and press keys to delete, save, etc.) works at this time (not what I want)
  • Checked all of my google voice settings (they are the same)
  • When "transferring all calls" to my google voice phone number, then the google voice number picks up with voice mail. Otherwise, disconnected calls or busy signal received by the caller when calling my personal cell number.

It has nothing to do with the google voice app either. I use a different GV phone number on the app on my phone now and I use the web version for this google phone specifically for voice mail.

AT&T states this must be a software issue. My concern is that "when all calls are transferred", google voice picks up as it is supposed to. So, why doesn't it work when conditional call forwarding is activated? I changed no settings or anything prior to this issue happening.

Please help.

KDFaSho
Cosmic Ray
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Galaxy S22
Unfortunately, that is my understanding as well.
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Members_3zoHKLa
Constellation
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Galaxy S22

I am having the same issue with my Samsung Note 20 Ultra.    It needs to be fixed.

jsprinceiii
Asteroid
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Galaxy S22

There is another discussion in the Google Support forums:
https://support.google.com/voice/thread/270128369?msgid=270796078&sjid=6248451644967478368-NC

As I also mentioned, I do not believe it to be a problem with GoogleVoice, however as mentioned in the 
Google Forum, they may be able to assist.

Northernlight
Constellation
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Galaxy S22
People can't leave a voicemail on my s23 ultra. Contacted tech and reset my password. I wasn't having issues accessing my voicemail with my old password. Instead they repeatedly tried to sell me some home device protection plan and callers still can't leave a voicemail. Carrier is Verizon AND they have HORRIBLE customer service.
Markm75
Constellation
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Galaxy S22
Same problem on my s22
KDFaSho
Cosmic Ray
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Galaxy S22
I believe it may be fixed now. I received the first Google voicemail today, 5/24/2024 since 3/30/2024. It was an unanswered/automatically blocked call from spam.

There have been at least 2 updates (on my phone, which seems to update more than everyone I know) since 3/30/2024.

I also submitted a support ticket through Google Voice:
https://support.google.com/voice/thread/270128369?msgid=270796078&sjid=6248451644967478368-NC

Android Version: 14
One UI Version: 6.1
Android Security Patch Level: April 1, 2024
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userY9xcfSl0dA
Asteroid
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Galaxy S22

Not fixed on mine as of 5/24/24, checked last nite for updates, none were there, just get beeps after the ringing stops.  Mine is att prepaid + s22 ultra + google voice.

 

KDFaSho
Cosmic Ray
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Galaxy S22
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KDFaSho
Cosmic Ray
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Galaxy S22
It was a fluke. A contact called today & it went to the AT&T voicemail again. I updated the voicemail/call forwarding numbers to Google Voice & missed calls went back to being dropped. Still no resolution!
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jsprinceiii
Asteroid
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Galaxy S22

I performed the latest update this morning, still have the same problem.