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After update, phone is crashing, apps are not loading

(Topic created: 08-10-2023 01:36 PM)
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Garcia1996
Asteroid
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Galaxy S22

To the ones that answered me ahahaha yes i am good i just think its pathetic that after this last update the phone 1 either crashes on me in the middle of doing something 2 it doesnt load anything and i have to close the apps and open it several of times.. its a joke you know?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand how frustrating it is when your apps are crashing and not working on your device. I see that you've even already tried a factory data reset! I do have a link with a few troubleshooting steps that may help http://www.samsung.com/us/support/troubleshooting/TSG01001496/

 

Also, give these a try https://www.samsung.com/us/support/troubleshooting/TSG01001416/

 

If after you try these, and you're still experiencing the apps crashing, in addition to contacting the developers you can also submit an error report by following these steps.

 

Samsung Members app > Get help > Send feedback > Error reports.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.

If the troubleshooting steps have not helped, or the recent update,  we recommend taking the phone to a local authorized service location: https://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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7 Replies
VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy S22

When did this start happening? What device do you have?

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Garcia1996
Asteroid
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Galaxy S22
I have the 22 ultra I think and started like last week
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VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy S22

Have you taken any troubleshooting steps so far? Does this happen only on Wi-Fi, or mobile network as well?

@Spitfire2022 Can you kindly describe what's going on in more detail?

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Spitfire2022
Cosmic Ray
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Galaxy S22

Samsung Galaxy S21
The reboot started end of March/ 1st April,..
Just when the new OneUI updated. Now the latest issue I'm done with it! I'm in my 60's and don't need nor want hassles trying to use a  phone. Trying to get help from Samsung was an ordeal.Sorry frustrated

Shad0wyDr3ams
Asteroid
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Galaxy S22
Ive been having similar issues as stated above it happens on wifi or on 5g and ive even tried a factory reset and since august update i get force closes and crash notification all the time never had this issue before this update.
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Shad0wyDr3ams
Asteroid
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Galaxy S22
Just an fyi i have a s22 ultra unlocked xaa varient.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand how frustrating it is when your apps are crashing and not working on your device. I see that you've even already tried a factory data reset! I do have a link with a few troubleshooting steps that may help http://www.samsung.com/us/support/troubleshooting/TSG01001496/

 

Also, give these a try https://www.samsung.com/us/support/troubleshooting/TSG01001416/

 

If after you try these, and you're still experiencing the apps crashing, in addition to contacting the developers you can also submit an error report by following these steps.

 

Samsung Members app > Get help > Send feedback > Error reports.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.

If the troubleshooting steps have not helped, or the recent update,  we recommend taking the phone to a local authorized service location: https://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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