Original topic:

Air view link previews not working

(Topic created: 06-11-2024 03:29 PM)
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Ryan891
Supernova
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Galaxy S22

Hey guys, I've got an S22 Ultra running OneUI 6.1 and I just noticed that when I hover my S pen over web links it doesn't give me previews like it used to. I don't use it too often, so I don't know how long it's been like this. Any ideas? 

 
It still shows previews of photos in the gallery etc, but it won't show link previews in Samsung Internet or any other apps. 
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4 Replies
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, thanks for reaching out about this. I can see how important it is to view link previews with such a useful feature! First, see if maybe resetting general settings on your device will help:

-Navigate to and open Settings, and then tap General management.

-Swipe to and tap Reset, and then tap Reset all settings.

-Review the information, and then tap Reset settings.

-Tap Reset to confirm. Your device will restart after a few moments.

If that doesn't help, maybe a third-party application is responsible for this behavior. You can check using Safe Mode. If it behaves properly within Safe Mode, then uninstall applications until the offending one is removed: https://www.samsung.com/us/support/answer/ANS00062983/

If it continues to behave this way in Safe Mode, and resetting your settings did not resolve this, it may be time to try a factory reset. Back up everything first (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting was not helpful, try submitting an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Ryan891
Supernova
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Galaxy S22
Safe mode did not fix the issue
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S22

I am very sorry to hear that, Ryan891. Have you tried the remaining troubleshooting steps, such as resetting your device settings and the factory reset?

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Ryan891
Supernova
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Galaxy S22
I reset Spen settings and it still doesn't work.I'm not going to factory reset my device for only that feature.
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