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Automatic time zone

(Topic created: 09-14-2022 11:34 AM)
Cityofclouds
Asteroid
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Galaxy S22
Why is my phone always resetting from manual to automatic time zone? I want it on Eastern Time all the time. I travel around the United States and it's always resetting itself to automatic time zone and changing the time to local time. My Galaxy phones have done this for years, when is it going to be fixed???
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, We understand how frustrating it is when the time on the phone does not maintain our preferred setting. Have you tried these steps?

  1. Open the Phone settings
  2. Click on General management
  3. Click on Date and time
  4. Turn off Automatic date and time
  5. Turn off Set time zone based on location

If both the Automatic date and time and Set time zone settings are turned off and the phone still auto-adjusts the time zone try testing the phone in Safe Mode to see if an app is causing the change: https://www.samsung.com/us/support/answer/ANS00062983/

A final step in troubleshooting would be to do a back up and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the time zone continues to change automatically then it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, We understand how frustrating it is when the time on the phone does not maintain our preferred setting. Have you tried these steps?

  1. Open the Phone settings
  2. Click on General management
  3. Click on Date and time
  4. Turn off Automatic date and time
  5. Turn off Set time zone based on location

If both the Automatic date and time and Set time zone settings are turned off and the phone still auto-adjusts the time zone try testing the phone in Safe Mode to see if an app is causing the change: https://www.samsung.com/us/support/answer/ANS00062983/

A final step in troubleshooting would be to do a back up and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the time zone continues to change automatically then it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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