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Hello, We understand how frustrating it is when the time on the phone does not maintain our preferred setting. Have you tried these steps?
- Open the Phone settings
- Click on General management
- Click on Date and time
- Turn off Automatic date and time
- Turn off Set time zone based on location
If both the Automatic date and time and Set time zone settings are turned off and the phone still auto-adjusts the time zone try testing the phone in Safe Mode to see if an app is causing the change: https://www.samsung.com/us/support/answer/ANS00062983/
A final step in troubleshooting would be to do a back up and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the time zone continues to change automatically then it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html