Original topic:

Black lock screen Android 13

(Topic created: 11-18-2022 07:15 AM)
mor10
Asteroid
Options
Galaxy S22

My S22 Ultra sits on a low power wireless charger all night. I use it as my alarm clock, and the alarm commences at 7 am. Previously on Android 12 and now on Android 13, intermittently, the screen will not turn on for me to cancel the alarm. I have to hold down the power button to get the restart/power menu. I push to restart, then it needs confirmation to restart, which I push. Then the screen goes black, while the wake-up alarm is continuing to sound. This is repeatable every time the screen does not come on in the morning.

In Android 12 I would get the fingerprint symbol, after restart confirmation, so that I could provide my fingerprint and the phone would restart. In Android 13, this step is missing and I'm stuck.

Only by holding the power and volume down buttons for a long time, about 30 seconds, does the phone eventually restart.

The phone has no physical damage, and works perfectly at any other time. The phone is protected by the Samsung Smart LED cover EF-NS908 while in the wireless charger, and at any other time.

I have one SIM card and one ESIM number in use on the phone.

Samsung wants me to send the phone to them to investigate a hardware fault. Firstly, I can't be without my phone for an unknown number of days. Secondly, I seriously doubt this is a hardware fault.

Any ideas?

 

 
5 Replies
chocolat3dimpl3z
Astronaut
Options
Galaxy S22
Mines has been doing this since the last 2 updates. I'm highly annoyed
mor10
Asteroid
Options
Galaxy S22

While i sympathies, I am glad to see that I'm not the only one with this problem.  Mine has been doing this for several months, through countless updates.

MarvinX
Comet
Options
Galaxy S22
Funny you mentioned this, mine does the exact opposite. Id forgotten to disable my Bluetooth thats connected via S22u to my medical device. I had jury duty in Federal Court earlier this week had to check in my phone. Proceedings were interrupted for the person with xxxx tag number to be escorted to lobby. S22u rebooted and the siren alarm sound I assigned kept going off.... Bcuz of my security settings the officer could not turn it off ..... I got sent home a happy person.... Liking my device more each day!
TallGirlVanessa
Constellation
Options
Galaxy S22

Same here.

I've seen other odd symptoms as well. I'll pull down notifications and they won't appear, the top bar will just go transparent. I'll tap a text field and my keyboard won't appear, until I pull down notifications, then the keyboard appears, then the notifications appear?

I did find that, plugging in my phone would sometimes help me cajole it into powering off or restarting. But yeah, seems like something fundamentally wrong with how it's deciding what to show at any given moment.

 

This is my first Samsung phone, I'd already decided it'll be my last due to bloatware and overly aggressive power saving. This is just icing on the cake. I learned my lesson and will get a Pixel next time.

 

 

 
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mor10
Asteroid
Options
Galaxy S22

Having traveled for 10 days, and only used wired charging, there is no problem. Returning home to my wireless charger and the problem is back. 2 out of 3 mornings I have to do a hard reset to stop the alarm in the morning.

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