For the past few weeks my fingerprint sensor has had trouble reading my fingerprints.
Solved! Go to Solution.
Hey there @UserP, I hope you're doing well.
You're not the only one, I felt like this was an issue for me not too long ago. It seems like the November update(s) is where it started for me but now it seems to be fine. I tried all that you also said you did. I re-did my fingerprints, rebooted 100 times and cleared my cache. I'm not sure what did the trick for me but mine is working normal again. I do know that if your fingers are on the dry side, that it can make it difficult to scan. For me, I've kept my hands moisturized and am no longer having this issue. Also, I noticed around the time I got the December update, it seemed to stabilize. What is your current build?
If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
Hello, We understand how frustrating it is when your fingerprints are not working correctly.
Have you tried all of the steps listed here? https://www.samsung.com/us/support/troubleshooting/TSG01200322
There are some other steps after the "No, I need more help" option on the page, if all the steps have been tried it is possible there is a hardware defect in the device.
We would recommend repairs at that point in order to have the device evaluated by the techs. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html